The present General Terms and Conditions of Sale and Use (T&C’s) apply to the Electra Charging Services, which the User Client accepts. Electra is headquartered at 104 Rue de Richelieu, 75002 Paris, and is identified under SIRET number 891624884-00013.

PRELIMINARY ARTICLE: DEFINITIONS

Account: means the client account to be created on the Application to access the Services offered by Electra via a Personal Space. This account enables the Client, whether professional or non-professional, to reserve a Charging Station and to manage information relating to its use of the Services. Only one Account may be created per Client. However, only the functions adapted to the nature of the Client (professional or non-professional) are accessible via this Account. Client are solely responsible for the use and confidentiality of the login details linked to their Account and must take all necessary measures to prevent unauthorised use.

Application: means the mobile or tablet application downloadable on Google Play and Apple Play, or through IOS or Android operating systems. The Electra Application is free to download and functions after the creation of an Account.

Autocharge: means a Service offered by Electra, allowing the Client to automatically start the Charging of their Vehicle as soon as it is connected to a Charging Station. The identification of the vehicle and billing are entirely automated.

Charging: means an accelerated recharge of a Vehicle available within the Electra Service framework. It is specified that Electra cannot guarantee the level of recharging of the Vehicle, as several parameters influence the electrical power (expressed in kW) of the Customer's recharging, i.e. the temperature, the model of car, the level of charging, the power available at the charging point.

Charging Station: means the charging infrastructure for Vehicles installed, made available, and managed by Electra. The Station displays a phone number that the Client can call in case of a problem during Charging.

Client: means any person, whether a professional (using the Services for commercial or professional purposes or a non-professional (using the Services for private purposes), who uses the Services provided by Electra. The term "Client" thus encompasses all users, whether acting in a commercial or private context.

Equipment: means any equipment from the vehicle manufacturer or certified by them to ensure the Charging of the vehicle. Electra cannot be held responsible for non-compliant or non-compatible Equipment used by the Client.

Free Park Charge: means a Service offered by Electra, allowing the Client to access certain paid partner parking lots for free during the Charging of their Vehicle, subject to compliance with the conditions of use. This service is available 24 hours a day, 7 days a week to professional and non-professional Clients using the Charging Stations located in partner stations.

Non-professional Client: means a natural person who uses the Services privately, for personal needs, without a direct link to a commercial or professional activity. The Non-Professional Client is subject to these T&C’s in their standard version, with the exception of certain provisions which may be reserved for Professional Clients. Articles or conditions specific to Professional Clients will be clearly indicated as applying only to Professional Clients.

Parties: means Electra and the Client.

Personal Account: means an account reserved for Non-professional Clients, allowing access to a Personal Space via the Application. The opening of a non-business account does not require any additional supporting documents and is not subject to specific verification by Electra.

Personal Space: means the space accessible by the Client via the Application, allowing them to consult the station map, payment methods, Charging history, invoices, and customer service contact options.

Professional Account: means an account exclusively reserved for Professional Clients, allowing access to a Professional Space via the Application. This Account enables the management and use of Services adapted to the needs of professionals, such as the registration and management of a fleet of Vehicles and centralised invoicing. The opening of a Professional Account requires the transmission of supporting documents and is subject to verification by Electra.

Professional Client: means a natural person or legal entity acting within the scope of their professional or commercial activity, using the Services for purposes related to their business, company, or employees or its service providers. The Professional Client is subject to these T&C’s, with conditions and articles which may be specifically adapted to its status. Certain provisions and general mentions in the Articles may be reserved exclusively for Professional Client and do not apply to Non-Professional Customers.

Station Access: means the service allowing Clients to access Charging Stations in closed parking areas (hotels, business districts, shopping centers, etc.), while respecting the conditions of the land partners.

Service: means the Charging service provided under the contract, accessible via the Electra Charging Station network. This also includes the Station Access, Free Park Charge Services and Subscription, the management of Charging sessions, the monitoring of payments, and access to information related to the use of the Service.

Subscription: means the Service offered by Electra that allows the Client to subscribe to a paid plan to benefit from preferential rates on the Charging of Electric Vehicles at all Stations accessible within the Territory.

Territory: means all geographical areas where Electra-operated Charging Stations are accessible via the Application and Website.

Vehicle: means the Client's private vehicle, either electric or plug-in hybrid, for which the Charging Service is used. Without further clarification, the term ‘Vehicle’ refers to a private passenger vehicle.

Website: “go.electra.com”.

ARTICLE 1: SCOPE OF APPLICATION

These General Terms and Conditions of Sale and Use (hereinafter referred to as “T&C’s”) apply to all Services provided by the Electra to professional and non-professional Clients (hereinafter referred to as the “Client”) for Vehicle Charging.

The T&C’s are communicated to the Client beforehand, who acknowledges having read them before using the Services.

ARTICLE 2: CHARGING METHODS

The Client can charge his Vehicle in one of the following three ways:

1. Charging at a Station: Payment is made directly at the Station using a bank card. This method applies a fixed price per kilowatt-hour, guaranteed by Electra. Payment can be made without contact directly at the Charging Station. However, this method does not allow you to reserve a space in advance.

2. Charging via the Electra Application: The Client can add a bank card to their Account for automatic payment. This method also guarantees a fixed price per kilowatt-hour and allows the Customer to reserve a Charging Station in advance, thus guaranteeing its availability on arrival. The Application also gives access to promotional offers which may enable the Client to benefit from advantageous pricing conditions.

3. Charging with a partner operator’s Charging pass: The Client can use a pass issued by a partner operator for direct payment at the Station. In this case, the price applied is determined by the pass operator and not by Electra. This method of payment does not allow you to reserve a Charging Station in advance.

Any reservation made via the Application must be used within thirty minutes of the start of the reserved slot. After this time, the reservation will be automatically cancelled, no invoices will be issued and the Charging Station may be allocated to another Customer.

ARTICLE 3: ACCOUNTS, ACCESS TO SERVICES, AND MANAGEMENT

Electra offers two types of Accounts accessible via the Application: the Non-professional Account and the Professional Account. These accounts enable Clients to manage Charging sessions, access specific services, and reserve a Charging Station in advance.

These accounts allow the Client to manage their Charging sessions, access specific services, and reserve a Charging Station in advance. If the previously reserved spot turns out to be unavailable, Electra cannot be held responsible. Any reservation of a Charging Station made by a Client that remains unused for more than 30 minutes after the start of the reservation slot will be considered canceled and will not be invoiced. The spot may then be assigned to a third party or another Client.

For the proper functioning of the Services via the Application, the Client may authorize geolocation on iOS and Android operating systems if they wish.

Only one Account can be created per Client, whether professional or not. However, the Client will have the option to register multiple Vehicles under the same Account. The Client is solely responsible for the use of and access to their Personal Space. As such, the Client must ensure that their login information, particularly their password, remains confidential and is not shared with any third party.

The Client has the option to deactivate their Account via the Application if they wish, but they will still be liable for any outstanding payments. In this case, Electra reserves the right to delete all documents related to the deactivated Account without prior notice, to which the Client consents.

When opening a professional Account, the Client declares that they are a professional within the meaning of the provisions of the Consumer Code and that they own or have the capacity and necessary authority to benefit from the Services offered by Electra for Vehicle Charging.

As such, the professional Client agrees to provide Electra, via the Application, within 48 hours of opening an Account, with an extract from the company's Trade Registry Extract (dated less than three months), the VAT number, and the legal representative's identity document. If the required documents are not provided or do not confirm that the Client is a professional, Electra reserves the right to delete the Account after notifying the Client.

ARTICLE 4: SUBSCRIPTION SERVICE

Electra offers Clients the option to subscribe to one of the two Subscription plans available on the Electra Application:

• First Subscription: Priced at €4.99 per month, including all taxes. This Subscription includes an energy cost of €0.39/kWh for consumption up to 600 kWh per month, applicable across all Charging Stations available in the Territory.

• Second Subscription: Priced at €19.99 per month, including all taxes. This Subscription includes an energy cost of €0.29/kWh for consumption up to 600 kWh per month, applicable across all Charging Stations available in the Territory.

For any consumption exceeding 600 kWh per month, the applicable energy rates will be those in effect and published on the Application.

4.1 Payment and Management of Subscriptions

The Subscription is paid by bank card, with an automatic monthly withdrawal as long as it remains active. If the payment fails, the Subscription is immediately terminated, and the Client is notified via email.

The Subscription can be canceled at any time via the Application. In case of cancellation during the current month, no refund will be issued for the month already paid.

Invoices related to Subscriptions and services used are available and accessible in the Application. The Client agrees to regularly check their invoices and report any discrepancies within fourteen (14) days of the invoice issuance.

4.2 Price Changes

Electra reserves the right to modify Subscription prices and associated energy rates at any time. Any price change (whether for the Subscription fee or the energy rate) will be communicated to users before the automatic renewal of their Subscription.

4.2.1 Price Changes at the Renewal Date

If Electra modifies the Subscription prices, the new rates will only take effect upon the automatic renewal of the Subscription. Clients will be informed of the new rates before the renewal date, giving them the opportunity to cancel their Subscription via the Application if they do not accept the new rates.

4.2.2 Exceptional Price Changes

Electra also reserves the right to modify Subscription prices at any time, including before the automatic renewal. In such cases, Users will be informed of the change and will have the option to cancel their Subscription via the Application. If the User refuses the new rates, a prorated refund for the unused period will be issued.

4.2.3 Monthly Paid Subscriptions

For Subscriptions paid monthly, the new rate—whether due to a renewal-date modification or an exceptional change—will take effect in the month following the notification. Users will be informed before the renewal date, giving them the opportunity to cancel their Subscription.

4.3 Waiver of the Right of Withdrawal

By subscribing to one of the two Subscription plans, the User expressly waives their fourteen (14)-day right of withdrawal, as provided by Article L221-18 of the Consumer Code. This waiver applies from the moment of Subscription and means that the Client accepts not to benefit from the usual withdrawal period.

4.4 Use of Subscriptions for Professional and Non-Professional Accounts

A Client may have a Personal Account as well as multiple Professional Accounts within the Application. When a Subscription is taken, it applies to all the Client’s Accounts, whether professional or personal.

However, Subscriptions purchased through a Professional Account are exclusively for professional use, while those purchased through a Personal Account are reserved for private use. Consequently, the use of a personal Subscription on a Professional Account will not be tolerated if the Subscription usage is deemed excessive or evidently professional.

Electra reserves the right to verify compliance with the Subscription usage terms and take necessary actions in case of non-compliance, including suspending or terminating the concerned Subscription.

Sharing login credentials and access to the Personal Account with third parties is prohibited. In case of fraud or suspicious activity, Electra reserves the right to suspend the Subscription and close the Account without prior notice. Legal action may be taken in the event of a violation.

ARTICLE 5: AUTOCHARGE SERVICE

Autocharge allows the Client to automatically start charging their Vehicle as soon as it is plugged into an Electra Charging Station.

This Service is reserved for Clients with an Account on the Application and must be activated during the first Charging session via the Application. Only compatible Vehicles can benefit from this feature, with the list of eligible models available on the Application.

Charging begins when the Vehicle is connected and stops when the connector is placed back on the Charging Station. Billing is processed automatically through the registered payment method, according to the applicable rates.

Electra cannot be held responsible in the event of a Service failure preventing the charging process. In case of a malfunction, the Client may use an alternative activation method. It is the Client’s responsibility to ensure their Vehicle’s compatibility and the proper configuration of their Account.

Electra reserves the right to modify, suspend, or disable Autocharge at any time for technical or security reasons, in case of payment anomalies, non-compliance with terms, or suspected fraud.

ARTICLE 6: FREE PARK CHARGE SERVICE

The Free Park Charge Service allows Clients to access certain partner paid parking areas for free during the duration of their Charging session at an Electra Charging Station. This Service is reserved for Clients with an account on the Electra Application.

The free parking duration, known as the free period, varies depending on the partners and is indicated in the Application and at the Station. If the parking time exceeds this period, the Client must pay for the extra time at the parking’s standard rate.

To benefit from the Service, the Client must initiate a Charging session of at least 2 minutes and 500 Wh. A unique QR code is then generated in the Application and sent via email, allowing free exit from the parking lot if the free period is respected.

Electra does not guarantee the availability of charging spots or the Free Park Charge Service at all partner Stations. It cannot be held responsible in case of Service unavailability, parking closure, or malfunctions of the partner’s equipment.

The Client remains responsible for complying with the parking regulations and covering any fees if the free period is exceeded. Electra disclaims any liability in case of errors by the partner in applying parking conditions or fees.

Electra reserves the right to modify, suspend, or restrict this Service at any time for technical or security reasons, or in case of non-compliance with the terms of use.

ARTICLE 7: STATION ACCESS SERVICE

The Station Access Service allows Clients to access certain Electra Charging Stations located in closed parking areas or restricted sites (such as hotels, shopping centers, train stations, airports, etc.). Access is granted via the Electra Application, which enables the opening of barriers, gates, and pedestrian entrances leading to the Charging Stations.

To use this Service, the Client must reserve a Charging Station through the Electra Application or, if no reservation has been made, scan the QR code at the site entrance to receive an access code via SMS. In some parking areas, access may be automated through license plate recognition.

Electra cannot be held responsible for denied access due to a malfunction in the partner’s control system or an error in vehicle identification. The specific access and parking conditions of partner sites remain applicable and must be respected by the Client.

Electra reserves the right to modify, suspend, or restrict this Service at any time for technical or security reasons or in case of non-compliance with the terms of use.

ARTICLE 8: USAGE PRECAUTIONS FOR SERVICES

The Client must use the Charging Stations and the equipment provided in accordance with the conditions defined by the manufacturer of their vehicle and with compliant Equipment. Any damage caused by improper use will be the responsibility of the Client, who will be required to compensate Electra for any harm incurred.

The Client is responsible for any damage caused by their use of the Charging Station. The Client must comply with any warning messages or alerts displayed on the Charging Station. In case of a malfunction, a support service is available on the Charging Station or through the Electra Application.

ARTICLE 9: PRICING

The pricing of the Services is detailed at the Charging Stations as well as in the Application. In the event of a price change, the Client will be informed of the new applicable rates at the Charging Stations and within the Application.

It is reminded that the Application is available for free download, and any costs related to internet usage or the use of a phone, computer, tablet, or other devices are the sole responsibility of the Client.

ARTICLE 10: PAYMENT

Charging is carried out at the rate in effect at the time of the charging request and is invoiced and charged to the Client upon completion of the Charging session.

When the Client registers their bank card on the Application (card number, expiration date, and CVV code), they authorize charging payments via their bank card in favor of Electra.

The Client may use promotional codes by entering them in the Application before proceeding with the payment for the charging session. The Client agrees not to duplicate, sell, or transfer them in any way unless expressly authorized by Electra. Promotional codes cannot be exchanged or refunded.

When the Client inserts their bank card into the payment terminal at the Charging Station and enters their PIN code on the keypad, Electra proceeds with a payment pre-authorization on the bank card for a maximum amount of forty-nine (49) euros, valid for up to seven (7) calendar days after the charging session.

Invoices are issued in electronic format on a monthly basis. The invoices generated by Electra serve as proof of transaction unless proven otherwise. The Client has eight (8) calendar days from the invoice issuance date to dispute it and provide supporting documentation for their claim.

For Clients using the Electra Application, invoices will be available in their Personal Space or issued electronically. All Clients are considered to have contracted with Electra or one of its subsidiaries.

The amount for the Charging session is debited once the session has been completed.

In the event of full or partial non-payment, the outstanding amount, including all applicable taxes, may be subject to an automatic surcharge, without prior formal notice, of interest equal to three times the legal interest rate. Electra will notify the Client of the non-payment via email.

Additionally, a fixed collection fee of 40 euros will be applied in case of non-payment, in accordance with Article D. 441-5 of the Commercial Code, if the situation warrants it. These fees apply only to Professional Clients.

ARTICLE 11: OBLIGATIONS

The Client must use the Electra Service in accordance with the provided guidelines and for its intended purpose.

As such, the Client specifically agrees to:

1. Respect designated parking spaces marked on the ground and park their Vehicle only in available spots;

2. Park in the reserved parking space when applicable;

3. Ensure the proper functioning of the Charging Station before use, verifying that the screen is operational and that charging begins once the cable is connected to the Vehicle;

4. Use the Charging Stations according to the provided instructions and in compliance with the conditions defined by their Vehicle’s manufacturer;

5. Use the cable attached to the Charging Station and correctly connect it to their Vehicle;

6. In case of an alert message or warning signal, follow the displayed instructions and take necessary safety measures to protect both third parties and their Vehicle;

7. Properly place the used cable back on the Charging Station after use.

Electra is bound by an obligation of means in the performance of its duties. Electra’s liability in the event of a failure to fulfill its obligations is limited to a refund of the unfulfilled Service.

ARTICLE 12: LIABILITY

12.1 Client’s Liability

The Client is responsible for their Account and its usage. Therefore, all financial transactions made through the Application are presumed to have been carried out by the Client and on their behalf. If the Account has been fraudulently used, the Client may be held liable to Electra for any resulting damages.

The Client is also responsible for the security of their login credentials and must take all necessary precautions to prevent any fraudulent use of their Account. In case of unauthorized use by a third party, the Client must immediately inform Electra.

Additionally, the Client may be held liable for any damage to the Charging Station caused by their improper use.

12.2 Electra’s Liability

Electra is liable to the Client for any proven direct damage caused by the failure to provide the Services. If Electra’s liability is established, its financial responsibility shall not exceed the amount invoiced for the Service in question (for all claims combined).

Electra cannot be held liable for the unavailability of parking spaces at a Charging Station, nor for the misuse of the Station by the Client or any third party.

Furthermore, Electra is not responsible for acts of vandalism affecting a Vehicle using the charging service, nor a power outage impacting the service or any other service interruptions or malfunctions related to the Application or Charging Stations, whether due to maintenance, force majeure, or technical failures that temporarily affect service availability.

Electra cannot be held responsible in cases of force majeure, in accordance with Article 1218 of the Civil Code.

Finally, Electra is not liable for fraudulent or malicious actions by third parties, including but not limited to hacking or unauthorized access to Client Accounts. While Electra implements appropriate security measures, the Client is also responsible for protecting their personal information and should report any suspicious activity immediately.

Electra makes every effort to ensure service continuity, but it cannot be held liable for temporary disruptions or unavailability beyond its control. Such issues will be resolved as quickly as possible.

ARTICLE 13: INSURANCE

The Client acknowledges that any Vehicle undergoing charging is insured with a reputable insurance company and commits to maintaining this coverage throughout the use of Electra's services.

Furthermore, the Client agrees to ensure that their insurers waive any right of recourse against Electra and its insurers in the event of an incident related to the use of the charging stations that causes damage to the Client. This waiver of recourse must be explicitly stated in the terms of the applicable insurance policy for the Vehicle.

ARTICLE 14: COMMERCIAL REFERENCES AND LOCATION

The names of businesses mentioned in the Application descriptions are provided for informational purposes only to help Clients locate the Charging Stations. These mentions do not constitute a partnership, affiliation, or endorsement by the mentioned businesses in any way.

ARTICLE 15: PERSONAL DATA

Electra complies with the provisions of Law No. 78-17 of January 6, 1978, as amended, regarding data protection and privacy, as well as the European Regulation (EU) 2016/679 of April 27, 2016 (General Data Protection Regulation – GDPR). The personal data of Clients is processed under the responsibility of Electra. The collected data is intended for Electra and, with the Client’s consent, may also be shared with its partners and external service providers.

The Client can review Electra’s Privacy Policy at the following address: https://www.go-electra.com/fr/privacy/.

Personal data is collected as part of the subscription and execution of the Electra Service. Data collection is mandatory when necessary for contract management, billing, debt collection, or the exercise of the right of withdrawal. Failure to provide the required information will prevent the Client from accessing Electra's Service.

Electronic marketing communications from Electra or its partners are possible only if the Client has given prior explicit consent.

The data collected by Electra will be retained as long as the Electra Application is installed and the Account remains active and for a period of three (3) years from the date of Account deactivation or, in the case of charging via a bank card, for three (3) years from the last charging session.

Regarding their personal data, the Client has the right to access, rectify, or object to the use of their information for commercial prospecting at no cost, as well as request limitations on data processing.

The Client may exercise these rights by providing proof of identity, if necessary, by contacting Electra via email at dpo@go-electra.com, through their Personal Space, or, in the case of marketing emails, by clicking the unsubscribe link included in the email sent by Electra.

ARTICLE 16: DURATION

These General Terms of Use and Sale (T&C’s) apply for an indefinite period, as long as the Client continues to use Electra's services, provided that the associated payment methods remain valid.

The T&C’s are permanently accessible via a QR code displayed on each Charging Station, on the company's website, and through the Application. By using any of these interfaces, the Client agrees to the T&C’s in effect at the time of use, whether for a one-time charging session at a Station or via the Application.

Electra reserves the right to modify its services, including access conditions, operational procedures, or pricing, at any time. Such modifications may lead to an update of the T&C’s.

ARTICLE 17: TELEPHONE CANVASSING AND RIGHT OF OPPOSITION (BLOCTEL)

In accordance with article L.223-1 of the Consumer Code, Electra undertakes to comply with the regulations on telephone canvassing and not to contact consumers registered on the Bloctel opposition list, except in the case of legal exceptions. If you do not wish to be contacted, you can register free of charge at www.bloctel.gouv.fr.

Any infringements can be reported via the SignalConso platform (https://signal.conso.gouv.fr).

ARTICLE 18: APPLICABLE LAW AND JURISDICTION

The applicable law governing these General Terms of Use and Sale (T&C’s) is French law, excluding the provisions of the Vienna Convention on the International Sale of Goods.

In case of a dispute related to the T&C’s in the context of the Electra Service, the Client may submit a written complaint to Electra at the following email address: hello@go-electra.com.

The Client may refer the matter to the consumer ombudsman. The mediator approved for Electra is: Alain YUNG-HING, and he can be contacted at the following address: ayunghing@free.fr. Referral to the mediator is free of charge for the consumer.

In the event of an unresolved dispute, and subject to the consumer's rights in terms of territorial jurisdiction, the dispute will be subject to the exclusive jurisdiction of the competent courts within the jurisdiction of the Paris Court of Appeal.

APPENDIX - CANCELLATION FORM

For the attention of Electra, ‘ Droit de Rétractation ’, 104 rue de Richelieu, 75002 Paris, identified under the SIRET number 891624884-00013. By registered letter or email: hello@go-electra.com

I/We (*) hereby notify you (*) of my/our (*) termination of the contract for the service (*) below ..........................................................................................................................................

- Ordered on (*)/received on (*)............................................................................................................................

- Name of consumer(s) .....................................................................................................................

- Address of consumer(s) ...............................................................................................................

- Date ...............................................................................................................

- Signature of consumer(s) (only if you are submitting your cancellation request via this paper form) ..........................................................................................................................................

(*) Delete as appropriate.