These General Terms and Conditions of Use and Sale (“GTCUS”) apply to all commercial transactions of the Electra Group companies, which the User Client hereby accepts.

Electra's registered office is located at 104 rue de Richelieu, 75002 Paris, and it is registered under SIRET number 891624884-00013.

Updated on 1 July 2025.

Table of Contents

·       Preliminary Article: Definitions

·       Article 1: Scope of Application

·       Article 2: Payment Terms

·       Article 3: Pricing and Price Modifications

·       Article 4: Direct Debit Authorization When Registering a Bank Card

·       Article 5: Billing and Payment

·       Article 6: Interest for Late or Non-Payment

·       Article 7: Use of Promotional Codes

·       Article 8: Use of Referral Codes

·       Article 9: Reservation of a Charging Spot

·       Article 10: Accounts, Access to Services, and Account Management

·       Article 11: Subscription Service

• 11.1 Subscription Payment and Management Terms

• 11.2 Subscription Price Modifications

• 11.2.1 Price Change at Renewal Date

• 11.2.2 Exceptional Price Change

• 11.2.3 Price Modification and Cancellation

• 11.2.4 Location-Based Rate Differentiation

• 11.3 Waiver of Right of Withdrawal

• 11.4 Subscription Use for Professional and Non-Professional Accounts

·       Article 12: Autocharge Service

·       Article 13: Free Park Charge Service via the Application

·       Article 14: Station Access Service via the Application

·       Article 15: Access to third-party Charging stations (eMSP Service)

·       Article 16: Client Responsibilities When Using the Services

·       Article 17: Procedure in the Event of an Incident or Malfunction

·       Article 18: Client Obligations When Using Charging Stations

·       Article 19: Liability

• 19.1 Client Liability

• 19.2 Electra Liability

·       Article 20: Insurance

·       Article 21: Provisions Applicable Only to Professional Clients

• 21.1 Hardship

• 21.2 Force Majeure

• 21.3 Confidentiality

• 21.4 Intellectual Property

·       Article 22: Commercial References and Location Information

·       Article 23: Personal Data

·       Article 24: Telemarketing and Right to Object (Bloctel)

·       Article 25: Severability Clause

·       Article 26: Waiver of Right of Withdrawal – Charging Services

·       Article 27: Entry into Force, Duration, and Amendments to the GTCUS

·       Article 28: Languages and Translations

·       Article 29: Applicable Law, Arbitration, and Competent Jurisdiction

• 29.1 Applicable Law to the GTCUS

• 29.2 Dispute Resolution for Non-Professional Clients

• 29.3 Dispute Resolution for Professional Clients

PRELIMINARY ARTICLE: DEFINITIONS

Subscription: Refers to the Service offered by Electra allowing the Client to subscribe to a paid plan in order to benefit from preferential rates for Electric Vehicle Charging at all accessible Charging Stations in France, Belgium, Luxembourg, and Italy.

Agents: Refers to any natural person (including employees, collaborators, subcontractors, or affiliates) authorized to access charging services via the Electra Application, based on their association with a primary account held by a Fleet Manager. The Agent has access to Electra's services under the contract concluded between the Fleet Manager and Electra.

Autocharge: Refers to a Service offered by Electra that enables the Client to automatically initiate Charging of their Vehicle as soon as it is plugged into a Charging Station. Vehicle identification and billing are fully automated.

Application: Refers to the mobile or tablet application downloadable from Google Play and Apple App Store, or via IOS or Android operating systems. The Electra Application is free to download and operates after a Client Account is created.

Charging Station ("Borne"): Refers to the infrastructure for Vehicle Charging installed, provided, and operated by Electra.

Client: Refers to any person, whether a professional (using the Services for commercial or professional purposes) or a non-professional (using the Services for private purposes), who uses the Services provided by Electra. The term “Client” includes all users, whether acting in a commercial or private context. For readability, no gender distinction (e.g., client/clientess) is made; all gendered terms apply equally.

Non-Professional Client: Refers to a natural person using the Services privately, for personal needs, and not in connection with a commercial or professional activity. The Non-Professional Client is subject to these GTCUS in their standard version, except for certain provisions specifically reserved for Professional Clients, which will be clearly indicated.

Professional Client: Refers to any natural or legal person acting within the scope of their professional or commercial activity, using the Services for purposes related to their business, company, employees, or service providers. The Professional Client is subject to these GTCUS with provisions that may be specifically tailored to their status.

Referral Code: Refers to an alphanumeric code provided by Electra under a referral program, allowing a new Client to benefit from a defined advantage through the Application during their first Charging operation at an Electra station.

Promotional Code: Refers to an alphanumeric code assigned by Electra that allows the Client, via the Application, to benefit from a specific advantage or discount during a Charging operation, subject to applicable conditions.

Account: Refers to the client account to be created within the Application to access Electra's Services through a Personal Area. This Account allows both Professional and Non-Professional Clients to book a Charging Station and manage their Service-related information. Only one Account may be created per Client. Features available depend on the Client’s status (professional or non-professional). The Client is solely responsible for the confidentiality and use of their login credentials and must take all necessary measures to prevent unauthorized access.

Personal Account: Refers to an account reserved for Non-Professional Clients, granting access to a Personal Area through the Application. Opening a Personal Account does not require supporting documents and is not subject to verification by Electra.

Professional Account: Refers to an account exclusively reserved for Professional Clients, granting access to a Professional Area via the Application. This Account allows for Services tailored to business needs, such as vehicle fleet registration and centralized invoicing. Opening a Professional Account requires submission of supporting documents and is subject to verification by Electra.

Third-Party CPO: refers to any operator of electric vehicle charging stations with whom Electra has entered into a partnership agreement, allowing Clients to access, via the Application, charging stations operated by such operators. These charging stations are neither owned nor operated by Electra and their use is subject to the conditions unilaterally determined by the relevant Third-Party CPO.

Equipment: Refers to any equipment from the vehicle manufacturer or certified by the manufacturer to enable the Vehicle's Charging.

Personal Area: Refers to the area accessible by the Client via the Application, allowing them to consult the station map, payment methods, Charging history, invoices, and contact customer service.

Fleet: Refers to all electric vehicles managed by a Fleet Manager under a valid service agreement with Electra, to which one or more Agents are linked and authorized to use Electra’s charging services via the Application.

Free Park Charge: Refers to a Service offered by Electra allowing the Client to access certain partner paid parking facilities free of charge during their Vehicle’s Charging session, subject to compliance with applicable usage conditions. This service is available 24/7 for both Professional and Non-Professional Clients using Charging Stations located at partner sites.

Fleet Manager: Refers to any legal entity with a valid service agreement with Electra for managing a fleet of electric vehicles. The Fleet Manager holds the main account linked to the Agents’ accounts and through which Electra’s Services are accessed. They are solely responsible for the contractual relationship with Electra.

Parties: Refers to both Electra and the Client.

Bank Pre-Authorization: Refers to the operation whereby Electra requests, from the Client’s bank, a temporary authorization for a payment of a specific maximum amount.

Charging: Refers to the accelerated charging of a Vehicle under the Electra Service. Electra does not guarantee a specific charging level, as several factors (such as temperature, vehicle model, battery level at the start of charging, and available power at the Charging point) influence the actual charging power (expressed in kW).

Website: “go.electra.com”

Service: Refers to the Charging service provided under the agreement, accessible via the Electra Charging Station network and the Electra Application. It also includes access to Station Access, Free Park Charge, Subscription services, Autocharge activation, Charging session management, payment tracking, and access to usage information. Services may not be available throughout the entire Territory.

eMSP Service: refers to the service provided by Electra, in its capacity as an e-Mobility Service Provider, allowing the Client to access, via the Application, charging stations operated by third-party operators with whom Electra has entered into a partnership. Electra acts as a technical and commercial intermediary by providing an access interface to the stations, displaying information relating to their location, availability and pricing, enabling the initiation of charging sessions, and ensuring centralized billing.

Station Access: Refers to the service provided by Electra allowing Clients 24/7 access via the Application to Charging Stations located within gated or restricted-access areas (e.g., hotels, business parks, shopping centers), in accordance with partner terms.

eMSP Service: means the service provided by Electra in its capacity as an electric mobility service provider (e-Mobility Service Provider), enabling the Customer to access, via the Application, charging stations operated by third-party operators with whom Electra has entered into a partnership. Electra acts as a technical and commercial intermediary by providing an access interface to the charging stations, displaying information regarding their location, availability, and pricing, enabling the initiation of charging sessions, and ensuring centralized billing.

Charging Station: Refers to all equipment, including one or more Charging Stations, and all associated infrastructure made available to the user by Electra (e.g., booking screens, lighting, Wi-Fi access).

Territory: Refers to all geographical areas where Electra Charging Stations are located and accessible via the Application and Website.

Vehicle: Refers to the Client’s private electric or plug-in hybrid vehicle that is subject to Charging. Unless otherwise stated, “Vehicle” refers to a standard private passenger car.

ARTICLE 1: SCOPE OF APPLICATION

These General Terms and Conditions of Use and Sale (hereinafter, the “GTCUS”) apply to all Services offered by Electra and its affiliated companies operating within the Territory (hereinafter referred to collectively as “Electra”) to professional or non-professional clients (hereinafter the “Client”) relating to Vehicle Charging.

The GTCUS are made available to the Client prior to any use of the Services, and the Client acknowledges having read and understood them before using the Services.

The contract between Electra and the Client is deemed concluded upon the Client’s acceptance of the GTCUS. Such acceptance may occur during the creation of an account in the Application, upon the express validation of the then-applicable version of the GTCUS. It may also occur through the direct use of a charging station, which constitutes acknowledgment and acceptance of these GTCUS.

The Client acknowledges having read and fully accepted the GTCUS prior to any use of the Services.

ARTICLE 2: PAYMENT TERMS

The Client may pay for the charging of their vehicle using one of the following three methods:

1. Via the payment terminal at the Charging Station: The Client may pay directly at the station using a bank card. Contactless payment is possible directly at the Charging Station.

1. Via the Application: The Client may register a bank card to their Account, allowing for automatic payment once the Charging session is completed. The Application may also provide access to promotional offers that allow the Client to benefit from advantageous pricing conditions.

1. Via a charging badge from a partner company: The Client may use a corporate charging badge to pay directly at the Charging Station. In this case, the applicable price is determined by the badge operator, not by Electra.

ARTICLE 3: PRICING AND PRICE MODIFICATIONS

The current prices for Services at each Charging Station are available in the Application (in the information section for each charging station and in the Q&A section), on the Electra website (under the “Pricing” section), and directly on the Charging Station screen.

• When paying via the Application or directly at the Charging Station, a fixed price per kilowatt-hour is applied, as guaranteed by Electra.

• When paying with a corporate charging badge from a partner company, the applied price is set by the partner company and not by Electra.

In the event of a price change, the Client will be informed of the updated rates via the Charging Stations and the Application.

It is further noted that the Application is available for free download, and any costs related to the use of the internet, mobile device, computer, tablet, or any other equipment remain solely at the Client’s expense.

ARTICLE 4: DIRECT DEBIT AUTHORIZATION WHEN REGISTERING A BANK CARD

When the Client registers a payment method in the Application (card number, expiration date, and CVV code), they expressly authorize Electra to debit said payment method for the settlement of any Charging session carried out at a Station.

In the event of a failed initial payment due to technical issues or insufficient funds, the Client authorizes Electra to automatically retry debiting the registered payment method within a maximum period of 30 days following the date of the initial transaction.

The Client is informed that payment method data is processed by a certified payment service provider (PCI-DSS compliant) and is never stored by Electra.

ARTICLE 5: BILLING AND PAYMENT

Billing is carried out at the rate in effect at the time of the Charging session and is invoiced and debited from the Client once the Charging session is completed or terminated. A Charging session is deemed completed or terminated when, for example, the Client voluntarily stops the Charging, an error occurs, or the pre-authorization amount is exceeded.

When the Client inserts their bank card into the Charging Station’s payment terminal and enters their PIN, Electra issues a payment pre-authorization for a maximum amount of forty-nine (49) euros, which remains valid for up to seven (7) calendar days following the Charging session.

Invoices are issued in electronic format and on a monthly basis. Invoices issued by Electra shall be deemed conclusive evidence of the transaction unless proven otherwise in the accounting between the Parties. The Client has a period of eight (8) calendar days from the invoice availability date to dispute it and provide supporting documentation for such dispute.

For Clients using the Electra Application, invoices will be made available in their Personal Area or sent in electronic format. The invoice is based on the contractual relationship arising from these GTCUS between the Client and Electra or one of its subsidiaries.

ARTICLE 6: INTEREST FOR LATE OR NON-PAYMENT

In the event of full or partial non-payment, unpaid amounts including all applicable taxes may, by operation of law and without prior formal notice or reminder, accrue interest at a rate equal to three times the legal interest rate, subject to the applicable legal usury cap in the relevant Territory. Full or partial non-payment shall be notified to the Client by Electra via email. This provision does not apply to Non-Professional Clients.

Furthermore, recovery costs in the fixed amount of 40 euros shall be charged in the event of non-payment, in accordance with Article D. 441-5 of the French Commercial Code, where applicable. This provision does not apply to Non-Professional Clients.

In the event of full or partial non-payment by Non-Professional Clients residing in Switzerland or Austria, the amount due, including all taxes, shall automatically accrue interest at an annual rate of 4%, without the need for prior formal notice. Electra will inform the Client by email.

ARTICLE 7: USE OF PROMOTIONAL CODES

The Client may benefit from discounts or advantages by entering a Promotional Code in the Application before proceeding with payment for a Charging session. These codes can be used in various ways:

• When the Client makes a reservation for a charging spot, the Promotional Code may be entered at the time of booking. The Client simply selects the desired station and charging spot, then enters the code in the designated field before confirming the reservation.

• It is also possible to use a Promotional Code without making a prior reservation. In this case, the Client must open the Application, scan the QR code located on the Charging Station, select the corresponding charging spot, and then enter and apply the Promotional Code when choosing the payment method.

• Promotional Codes are also compatible with the Autocharge function. To use a code in this context, the Client must reserve a spot via the Application, enter and apply the code in the dedicated field before confirming the reservation. Upon arrival at the Charging Station, the Client must initiate the charging session directly from the reservation in the Application for the code to be validly applied.

The Client agrees not to reproduce, sell, or distribute these codes without Electra’s express authorization. Promotional Codes may under no circumstances be exchanged, refunded, or converted into cash.

ARTICLE 8: USE OF REFERRAL CODES

When a Client receives a Referral Code as part of an invitation, they must first download the Electra Application via the link provided in the received SMS, then create and set up their account.

Once the account has been activated, the Referral Code may be entered:

• either during a reservation of a charging spot,

• or just before starting the charging session, when selecting the payment method.

The Referral Code grants the new user an advantage as defined by Electra, according to the conditions in force at the time of registration.

The Client agrees not to reproduce, sell, or distribute these codes without Electra’s express authorization. Referral Codes may under no circumstances be exchanged, refunded, or converted into cash.

ARTICLE 9: RESERVATION OF A CHARGING SPOT

Charging and payment via the Application allow the Client to reserve a charging spot in advance.

If the Client chooses to use a partner company's badge or to make a direct payment at the Charging Station terminal, it is not possible to reserve a charging spot in advance.

Any reservation made via the Application must be used within thirty (30) minutes of the scheduled reservation start time. After this period, the reservation is automatically canceled, no invoice is issued, and the charging spot may be assigned to another client.

Electra assumes no liability for the actual availability of a reserved charging spot.

ARTICLE 10: ACCOUNTS, ACCESS TO SERVICES, AND ACCOUNT MANAGEMENT

Electra offers two types of Accounts via the Application: the Non-Professional Account, intended for private individuals, and the Professional Account, reserved for businesses. These accounts allow the Client to manage Charging sessions, access specific services, and reserve a Charging Station in advance.

For the purpose of using the Services via the Application, the Client may authorize geolocation on IOS and Android operating systems if desired.

A single Client may create both a Personal Account and a Professional Account within the Application. Each Account is separate and must be used in accordance with its intended purpose—personal or professional.

The Client may register multiple Vehicles under the same Account, according to their needs. The Client is solely responsible for access to their Personal Area and for any use made of it. The Client undertakes to keep their login credentials confidential, particularly their password, and not to share them with any third party.

The Client may deactivate their Account at any time via the Application; however, they will remain liable for the payment of any outstanding amounts. In such a case, Electra reserves the right to delete all documents related to the deactivated Account without prior notice, which the Client hereby accepts.

When opening a Professional Account, the Client declares that they qualify as a “professional” under the French Consumer Code and that they own, or are duly authorized to manage, a business and to use Electra’s Services for Vehicle Charging.

Accordingly, the Professional Client undertakes to submit to Electra via the Application, within 48 hours of Account creation, the following documents: an up-to-date (less than 3 months old) company registration certificate (“extrait Kbis”), the VAT number, and the legal representative’s identity document. If the documents are not provided, or if they do not establish the Client’s professional status, Electra reserves the right to delete the Account after notifying the Client.

ARTICLE 11: SUBSCRIPTION SERVICE

The subscriptions offered by Electra are valid exclusively at stations located in France, Belgium, Italy, and Luxembourg.

The Client may subscribe via the Application. These subscriptions provide access to preferential charging rates, within a defined monthly electricity consumption volume.

Details regarding each subscription conditions, included volume, and pricing are available at all times via the Application or the Website.

These subscriptions are exclusively reserved for Non-Professional Clients and Professional Clients. They are not available to Agents or Fleet Managers, as defined in these GTCUS.

11.1 Subscription Payment and Management Terms

The subscription is paid by bank card and automatically renewed monthly as long as it remains active. If the payment fails, the subscription is immediately terminated, and the Client is notified by email.

The subscription can be cancelled at any time via the Application. If cancellation occurs during the course of a month, no refund will be made for the month already paid.

Invoices related to subscriptions and used services are available and viewable within the Application. The Client agrees to check their invoices regularly and to report any anomalies within fourteen (14) days of invoice issuance.

11.2 Subscription Price Modifications

Electra reserves the right to change subscription prices and related energy rates at any time. Any such changes (to the subscription fee or the kWh rate) will be communicated to users before the automatic renewal of their subscription.

11.2.1 Price Change at Renewal Date

If Electra changes the subscription price, the new rates will only apply upon the automatic renewal of the subscription. Clients will be informed of the new rates before the renewal date, giving them the opportunity to cancel via the Application if they do not accept the new rates.

11.2.2 Exceptional Price Change

Electra also reserves the right to change the subscription price at any time, including prior to the automatic renewal date. In such cases, Users will be notified of the change and will be able to cancel their subscription via the Application. If the User refuses the new rates, a pro rata refund for the unused subscription period will be issued.

11.2.3 Price Modification and Cancellation

Any new rate whether due to a change at the renewal date or an exceptional modification will take effect in the month following notification. Users will be informed before the renewal date, allowing them to cancel the subscription if they wish.

11.2.4 Location-Based Rate Differentiation

The monthly subscription fee remains the same regardless of the territory where the User accesses the Company's services.

However, the preferential kWh rate under the subscription varies by country where the Charging service is actually delivered. Therefore, the User will be charged the preferential rate in effect in the country where the Charging Station is located, regardless of nationality, residence, or country of subscription activation.

Applicable country-specific rates can be consulted at any time via the Application and the Website. It is the User’s responsibility to verify applicable rates in the relevant country prior to using the Charging service.

11.3 Waiver of Right of Withdrawal

By subscribing to one of the plans, the User acknowledges that the 14-day right of withdrawal does not apply, as the service begins immediately upon subscription. The User expressly agrees that service execution results in the loss of the right of withdrawal, in accordance with Article L221-28 of the French Consumer Code.

11.4 Subscription Use for Professional and Non-Professional Accounts

A Client may hold both a Personal Account and several Professional Accounts within the Application. When a subscription is purchased, it is applied to all the Client’s accounts whether professional or personal.

However, subscriptions purchased via a Professional Account are for professional use only, while those purchased via a Personal Account are strictly for personal use. As such, using a personal subscription for professional purposes will not be tolerated if the use is deemed excessive or clearly professional.

The Company reserves the right to verify proper subscription use and to take appropriate measures in case of non-compliance with these terms, including the suspension or termination of the subscription concerned.

ARTICLE 12: AUTOCHARGE SERVICE

Autocharge allows the Client to automatically start Charging their Vehicle as soon as it is connected to an Electra Charging Station.

This Service is available only to Clients who have an Account in the Application and must be activated during a first Charging session via the Application. Only compatible Vehicles are eligible; the list of supported models is available in the Application.

Charging begins when the Vehicle is plugged in and stops when the connector is returned to the Charging Station. Billing is processed automatically using the registered payment method, based on the applicable rates.

Electra reserves the right to modify, suspend, or deactivate the Autocharge Service at any time for technical or security reasons, in the event of payment issues, breach of conditions, or suspected fraud.

ARTICLE 13: FREE PARK CHARGE SERVICE VIA THE APPLICATION

The Free Park Charge Service allows Clients to access certain partner paid parking facilities free of charge during the time their Vehicle is being Charged at an Electra Charging Station. This Service is available only to Clients with an Electra Application Account. It may not be available throughout the entire Territory.

The free parking duration, referred to as the grace period, varies by partner and is displayed in the Application and at the Station. If parking time exceeds this duration, the Client must pay for the additional time at the parking facility's current rate.

To benefit from this Service, the Client must start a Charging session lasting at least 2 minutes and delivering at least 500 Wh. A unique QR code is then generated in the Application and sent via email, allowing free exit from the parking facility if the grace period is respected.

Electra reserves the right to modify, suspend, or restrict this Service at any time for technical or security reasons, or in case of non-compliance with usage conditions.

ARTICLE 14: STATION ACCESS SERVICE VIA THE APPLICATION

The Station Access Service allows Clients to access certain Electra Charging Stations located within closed or restricted-access sites (such as hotels, shopping centers, train stations, airports, etc.). Access is provided via the Electra Application, which enables the opening of gates, barriers, and pedestrian doors leading to the Charging Stations.

To use this Service, the Client must either reserve a Charging Station via the Electra Application or, if no reservation has been made, scan the QR code at the site entrance to receive an access code by SMS. In some parking facilities, access may be automated using license plate recognition.

Electra reserves the right to modify, suspend, or restrict this Service at any time for technical or security reasons, or in the event of non-compliance with the conditions of use.

ARTICLE 15: ACCESS TO THIRD-PARTY CHARGING STATIONS (eMSP SERVICE)

Electra offers a service providing access to charging stations operated by third-party operators (hereinafter referred to as "Third-Party CPOs") through its Application, acting in its capacity as an electric mobility service provider (e-Mobility Service Provider or "eMSP Service"). This service enables both professional and non-professional Customers to use an extensive network of charging stations that are neither operated nor owned by Electra, but made accessible through partnership agreements with the Third-Party CPOs.

The relevant charging stations are clearly identified within the Application as being operated by Third-Party CPOs. Such identification is carried out, in particular, by displaying the logo of the relevant Third-Party CPO or any other distinctive indication.

The terms and conditions governing the use of the charging stations, including applicable tariffs, available charging power, any access restrictions, the maximum authorized charging duration, or any other operational specificities, are unilaterally determined by the relevant Third-Party CPO. Some of this information may be displayed within the Application, where it has been communicated to Electra, but such information is provided for informational purposes only. Electra neither verifies nor guarantees the accuracy or the timely update of such information, which remains under the sole responsibility of the relevant Third-Party CPO.

Payment for charging sessions carried out at Third-Party CPO stations is processed via the Application under the same conditions as for other services offered by Electra. The Customer is informed of the applicable tariff before confirming the initiation of the charging session. Billing is centralized by Electra, which may act as a billing agent or payment operator, in accordance with the contractual arrangements agreed with each Third-Party CPO. The corresponding invoice is then made available to the Customer through their Personal Account.

In the event of a malfunction, display error on the charging station, defective cable, or any other technical issue encountered at a station operated by a Third-Party CPO, the Customer is invited to contact the assistance service indicated directly on the charging station. This assistance service is established by the relevant Third-Party CPO, who remains solely responsible for the operational functioning of the station.

For any questions relating to billing, the use of the Application, or the management of their account, the Customer may contact Electra at help@go-electra.com or via the contact form available within the Application.

ARTICLE 16: CLIENT RESPONSIBILITIES WHEN USING THE SERVICES

The Client agrees to use the Charging Stations and the equipment provided at Charging sites in accordance with the vehicle manufacturer's instructions and with compatible and approved equipment.

Electra disclaims all liability for malfunctions or damages resulting from the use of non-compliant or inappropriate equipment.

Any damage caused by improper use is the sole responsibility of the Client, who shall be liable to compensate Electra for any resulting loss. The Client is also responsible for any deterioration, damage, or alteration to the facilities caused by misuse.

ARTICLE 17: PROCEDURE IN THE EVENT OF AN INCIDENT OR MALFUNCTION

The Client must comply with all warnings or alert messages displayed on the Charging Station or communicated via the Application. In the event of a technical malfunction, an assistance service is available directly from the Charging Station or via the Electra Application.

The Client may also contact customer support by emailing help@go-electra.com or by calling the phone number displayed on the terminal at the relevant station. Additional contact methods are available in the Application.

ARTICLE 18: CLIENT OBLIGATIONS WHEN USING CHARGING STATIONS

The Client must use the Service in accordance with the guidelines below and exclusively for its intended purpose, namely charging a vehicle.

In this regard, the Client specifically agrees to:

1. Comply with the designated parking areas at the Station and park the Vehicle in an available space.

2. If the Client has reserved a parking space, they must park only in the assigned charging spot.

3. Check the proper functioning of the Charging Station before use, including ensuring the screen is active and that the charging process starts correctly once the cable is connected to the Vehicle.

4. Use the Charging Station strictly in accordance with the displayed instructions and with the manufacturer’s recommendations for the Vehicle.

5. Use only the cable attached to the Charging Station and connect it correctly to the Vehicle.

6. In the event of a warning or alert signal, follow the displayed instructions and take all necessary measures to ensure the safety of the Vehicle and of third parties. The Client must interrupt or avoid starting the charging session if any warning or alert is displayed before or during the session.

7. Properly return the cable to the designated position on the Charging Station after use.

Electra is bound by a best-efforts obligation in delivering its services, meaning it undertakes to use all reasonable means to ensure proper operation, without guaranteeing a specific outcome.

ARTICLE 19: LIABILITY

19.1 Client Liability

The Client is responsible for their Account and its use. Accordingly, all transactions carried out through the Application are deemed to have been performed by and on behalf of the Client. In the event of fraudulent use of the Account, the Client may be held liable toward Electra for all resulting damages.

The Client is also responsible for keeping their login credentials secure and must take all necessary steps to prevent any unauthorized use. In the event of third-party misuse, the Client must inform Electra immediately.

The Client may deactivate their Account at any time via the Application. However, they remain liable for all payments pending at the time of deactivation. Electra reserves the right to delete, without notice, all data and documents linked to the deactivated Account, which the Client expressly acknowledges and accepts.

The Client may also be held liable for any damage to a Charging Station resulting from misuse.

Under the Free Park Charge Service, the Client remains responsible for complying with parking rules and for any charges due if the grace period is exceeded. Electra accepts no liability for partner errors in applying parking conditions or fees.

Under the Autocharge Service, it is the Client’s responsibility to verify their vehicle's compatibility and to ensure their account is properly configured in the Application.

As part of the eMSP Service, the Customer undertakes to use third-party charging stations in strict compliance with the safety rules and instructions displayed on site, which are established and imposed by the relevant Third-Party CPO. Any failure to comply with these instructions or the use of non-compliant equipment (such as cables, connectors, adapters, etc.) shall be the sole responsibility of the Customer. Electra shall not be held liable for any material or bodily damage resulting from improper or non-compliant use of third-party charging stations.

19.2 Electra Liability

Electra is liable to the Client only for direct, proven, and certain damages resulting from the failure or improper performance of the Services. If liability is established, any compensation due by Electra shall not exceed the amount billed for the relevant Service, regardless of the number of incidents. This limitation does not apply to Clients considered consumers under applicable legal provisions.

Electra shall not be held liable for the unavailability of a parking space at a Charging Station or for misuse of a Charging Station by a Client or third party.

Electra is not liable for vandalism committed against a Vehicle while charging, nor for service interruptions due to power outages, maintenance, force majeure events, or any technical issues temporarily affecting the Application or Charging Stations.

Electra is not liable for fraudulent or malicious acts by third parties, including but not limited to hacking or unauthorized access to Client Accounts. Although Electra implements appropriate security measures, Clients are responsible for protecting their personal information and must report any suspicious activity immediately.

Electra will make every effort to ensure service continuity but cannot be held responsible for temporary outages or unavailability beyond its control. These will be resolved as quickly as possible.

Under the Station Access Service, Electra is not liable for denied access due to malfunctions in the landowner’s control system or incorrect vehicle identification. Clients must comply with the specific access and parking rules of partner sites.

Under the Free Park Charge Service, Electra does not guarantee the availability of Charging spaces or the Free Park Charge Service in all partner Stations. Electra shall not be held liable for any unavailability, parking closure, or malfunction of the partner’s equipment.

Under the Autocharge Service, Electra shall not be held responsible for any failure of the Service that prevents Charging. In case of malfunction, the Client may use an alternative activation method.

In the context of the eMSP Service, Electra disclaims all liability in the event of unavailability, breakdown, technical malfunction, power outage, or poor performance of the service at a station operated by a Third-Party CPO. Likewise, Electra shall not be held liable for pricing errors, inaccurate or outdated information relating to third-party charging stations, or for any consequences arising from improper use by the Customer. Any loss, damage, delay, or prejudice, whether direct or indirect, linked to the use of a charging station operated by a Third-Party CPO, shall remain the sole responsibility of the relevant Third-Party CPO.

Electra acts exclusively as a technical and commercial intermediary. It provides access to the interface, centralizes certain available information, and manages billing on behalf of the Third-Party CPOs. Electra is bound solely by a best-efforts obligation (obligation of means) and assumes no responsibility in relation to the operation, maintenance, safety, or compliance of charging infrastructure falling under the responsibility of Third-Party CPOs.

ARTICLE 20: INSURANCE

The Client acknowledges that any Vehicle subject to a Charging session is insured with a reputable insurance company and agrees to maintain such coverage throughout the entire duration of use of Electra’s services.

ARTICLE 21: PROVISIONS APPLICABLE ONLY TO PROFESSIONAL CLIENTS

21.1 Hardship

In the event of unforeseen circumstances arising at the time of the conclusion of the contract between Electra and a Professional Client, and in accordance with Article 1195 of the French Civil Code, the Party facing excessively burdensome performance, without having accepted the associated risk, may request a renegotiation of the contractual terms.

Any request for renegotiation must be substantiated and notified to the other Party by any means capable of evidencing receipt.

If renegotiation fails or is refused, the Parties may, by mutual agreement, choose to adapt or terminate the contract. Failing agreement within a reasonable time, either Party may refer the matter to a judge to revise or terminate the contract under the conditions and on the date set by the court.

21.2 Force Majeure

In contractual relations between Electra and a Professional Client, any event beyond the Parties' control, which could not reasonably have been foreseen at the time of the contract's conclusion, and the effects of which cannot be avoided by appropriate measures, shall constitute a case of force majeure under Article 1218 of the French Civil Code. The occurrence of such an event suspends the performance of the obligations affected by it.

The Party invoking force majeure must immediately inform the other Party by any means capable of evidencing receipt and must also notify the end of the event.

If the impediment persists for more than three months, either Party may request termination of the contract. In the case of permanent impossibility, the contract shall be terminated automatically, thereby releasing the Parties from their obligations in accordance with Articles 1351 and 1351-1 of the French Civil Code.

Neither Party shall be held liable for the non-performance of its obligations due to a force majeure event.

21.3 Confidentiality

In the context of contractual relations between Electra and a Professional Client, the Parties agree to treat as confidential, for the duration of the contract and for a period of five (5) years following its termination for any reason, the terms of the contract and all confidential information exchanged in this context.

All commercial, financial, strategic, legal, or technical information not accessible to the public shall be deemed confidential by nature. However, information shall not be considered confidential if it:

• Was already known to the public at the time of disclosure or became public thereafter through lawful means;

• Was lawfully obtained from a third party not bound by a confidentiality obligation;

• Was expressly authorized for disclosure by the other Party.

The Parties undertake to preserve the confidentiality of all information and documents obtained during the performance of the contract and to use them solely for that purpose.

They shall not disclose such information to any third party, except to their personnel or service providers who are bound by a confidentiality obligation and shall ensure that any individual who may access such information signs a confidentiality undertaking equivalent to the obligations set out herein.

21.4 Intellectual Property

In the context of contractual relations between Electra and a Professional Client, this contract does not imply any transfer of intellectual property rights, nor the granting of any license to use such rights.

Each Party retains full ownership of the intellectual property rights it holds, including but not limited to patents, trademarks, copyrights, designs, know-how, and any other similar rights.

ARTICLE 22: COMMERCIAL REFERENCES AND LOCATION INFORMATION

The names of companies or businesses mentioned in the Application descriptions are provided for informational purposes only, to help Clients locate Charging Stations. These mentions do not in any way constitute a partnership, affiliation, or endorsement by the companies listed.

ARTICLE 23: PERSONAL DATA

By accepting these General Terms and Conditions of Use and Sale, the Client also agrees to Electra's Privacy Policy, available at the following address: https://www.go-electra.com/de/privacy/.

Electra applies and complies with the applicable personal data protection regulations, in particular Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the "GDPR"), as well as the national laws adopted in application or complement of this regulation in the territories where it operates.

The personal data of Clients is processed under the responsibility of Electra, in accordance with these legal provisions. The personal data collected is primarily intended for Electra but may be shared with our partners, service providers, and subcontractors, strictly in compliance with the authorised purposes.

This data is collected in connection with the subscription to and performance of the Electra Service. The collection of certain data is mandatory when required for contract management, billing and payment collection, or the exercise of the right of withdrawal. Failure to provide this data will result in the impossibility of benefiting from the Electra Service.

Electra or its partners may send commercial offers by electronic means, provided that the Client has given their prior express consent.

The data collected by Electra will be retained for as long as the Electra Application remains installed and the Account is active, and for a period of three (3) years from the deactivation of the Account, or in the case of charging sessions paid by bank card, for three (3) years from the last charging session.

The Client has the right to access, rectify, erase, object free of charge to the use of their data for commercial prospecting purposes, as well as the right to restrict the processing of their personal data.

The Client may exercise these rights, providing proof of identity where required, by contacting Electra by email at dpo@go-electra.com or via their Personal Account. With regard to commercial prospecting by electronic means, the Client may also unsubscribe at any time using the unsubscribe link included in emails sent by Electra.

Electra implements appropriate technical and organisational measures to prevent the loss, misuse, alteration, or deletion of your personal data. These measures are adapted based on the sensitivity of the data and the level of risk associated with the processing or its implementation.

If a security breach affecting your personal data occurs, Electra will inform you within the time limits and in accordance with the procedures provided for by applicable legal and regulatory provisions.

If you would like more information, please consult our Privacy Policy available at the following address: https://www.go-electra.com/de/privacy/.

For any other questions, you may contact: dpo@go-electra.com.

ARTICLE 24: TELEMARKETING AND RIGHT TO OBJECT (BLOCTEL)

For the French territory, and in accordance with Article L.223-1 of the French Consumer Code, Electra undertakes to comply with telemarketing regulations and not to contact consumers who are registered on the Bloctel opt-out list, except in legally permitted cases. If you do not wish to be contacted, you may register free of charge at: www.bloctel.gouv.fr.

Any violations may be reported via the SignalConso platform: https://signal.conso.gouv.fr.

For the Italian territory, in accordance with Article 130 of Legislative Decree No. 196/2003, Electra undertakes to comply with telemarketing regulations and not to contact consumers who are registered on the relevant opposition list, except in legally permitted cases. If you do not wish to be contacted, you may register free of charge at: https://registrodelleopposizioni.it.

Any violations may be reported via the following platform: https://registrodelleopposizioni.it/segnala-un-illecito-2.

ARTICLE 25: SEVERABILITY CLAUSE

If one or more provisions of these GTCUS are declared null, unenforceable, or void, this shall not affect the validity of the remaining provisions, which shall remain fully applicable. The affected provision shall then be replaced by an applicable legal rule that produces a similar effect, in accordance with the law in force.

ARTICLE 26: WAIVER OF RIGHT OF WITHDRAWAL – CHARGING SERVICES

The Client acknowledges that the Charging Service is executed immediately after the order and fully performed before the end of the withdrawal period provided under applicable law.

Accordingly, by confirming the order, the Client gives their express consent for the immediate performance of the service and expressly acknowledges that they lose their right of withdrawal once the charging session is started via the Application or at the Charging Station.

ARTICLE 27: ENTRY INTO FORCE, DURATION, AND AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Use and Sale (GTCUS) apply for an indefinite duration.

The GTCUS are available on the company’s website and via the Application. By using either interface, the Client accepts the version of the GTCUS in effect at the time of use, whether for a one-time use at the Charging Station or via the Application.

Electra reserves the right to amend these General Terms and Conditions due, in particular, to technical, economic, or legal developments. Any changes to the GTCUS will be notified to the Client by email, sent to the last email address provided by the Client.

If the modification is likely to affect the Client’s rights or interests, the Client has the right to object. This right must be exercised within one (1) month from receipt of the notification email, by sending a message to the following address: help@go-electra.com. The deadline is considered met if the objection is sent to Electra before its expiration.

In the absence of an objection within the stated time frame, the changes shall be deemed accepted by the Client, and the contract shall continue under the new GTCUS. The Client is expressly informed of this right of objection within the body of the email notifying the change.

However, if the changes to the GTCUS result directly from amendments to applicable laws or regulations, and such changes are strictly limited to legal requirements, the Client shall not have the right to object.

In the event of a valid objection made within the applicable time frame, the contract will continue under the previous terms. However, Electra reserves the right to terminate the contract early with two (2) months’ notice, if continuing the contract under the former terms proves to be technically, economically, or legally impossible or unreasonable. This termination shall be notified by email within one (1) month following receipt of the objection, sent to the last known email address provided by the Client.

ARTICLE 28: LANGUAGES AND TRANSLATIONS

These General Terms and Conditions of Use and Sale may be translated into other languages for the sake of readability and understanding.

In the event of a contradiction or discrepancy in interpretation between the different versions, the French version shall prevail.

ARTICLE 29: APPLICABLE LAW, ARBITRATION, AND COMPETENT JURISDICTION

29.1 Applicable Law to the GTCUS

If the Client is a professional client, a legal person under public law, or a special public law fund, any dispute relating to the use of the Electra Application or associated services shall fall under the exclusive jurisdiction of the courts located within the jurisdiction of the Paris Court of Appeal.

If the Client is a consumer within the meaning of French law, the legal provisions relating to territorial jurisdiction shall apply. The Client may, in particular, refer the matter to the courts of their usual place of residence.

If the Client is a non-professional client, in the event of an unresolved dispute and subject to mandatory provisions regarding territorial jurisdiction, particularly those protecting consumers, the dispute may be brought before the courts located within the jurisdiction of the Paris Court of Appeal, or the courts of the EU Member State in which the Client resides or habitually lives.

All disputes arising from or relating to the Electra Application, the services offered, and these GTCUS shall be exclusively governed by French law. However, any more favorable mandatory provisions of the law applicable in the Client’s country of residence shall prevail, where applicable.

Any complaint related to the GTCUS or the services provided by Electra may be submitted by the Client via email to the following address: help@go-electra.com.

29.2 Dispute Resolution for Non-Professional Clients

In France, the non-professional Client may refer the matter to the Consumer Mediator. The mediator appointed for Electra is Alain YUNG-HING, who can be contacted at: ayunghing@free.fr. This mediation procedure is free of charge for the consumer.

In Austria, the non-professional Client may contact the Consumer Arbitration Board, located at Mariahilfer Straße 103/1/18, 1060 Vienna. Requests can be submitted online at http://www.verbraucherschlichtung.or.at, by email, or by post. Participation in the mediation procedure is voluntary.

29.3 Dispute Resolution for Professional Clients

In the event of a dispute concerning the performance of a contract between Electra and a professional Client, the Parties agree to convene a meeting within 15 days from the receipt of a registered letter with acknowledgment of receipt or an email sent by one of the Parties.